In part two of our blog series on the myths and misconceptions of RPA, we explore the pervasive idea that RPA is a replacement for human workers. Keep reading to see why this myth doesn’t hold up to scrutiny and how you can leverage a human workforce alongside RPA to improve the efficiencies of both. If you’d like to download the full version of our 3-part series on the myths around RPA, click here.
Myth #2 – Robots Are Replacing Human Workers
RPA is software that completes the menial tasks that workers perform nearly every day but it’s no replacement for a worker. Many workers already rely on “bots” that auto-fill forms or filter email based on rules established without interaction from them. RPA is a more advanced tool to enable workers to outsource their low-value tasks to software while they focus on higher-value tasks.
As machine learning and artificial intelligence continue developing rapidly, the need for more developers will emerge to support RPA. RPA is growing and will continue to grow as more people are needed to make real decisions. RPA frees up people to make the real decisions that RPA cannot make, even with extensive programming.
Typically, RPA will require a human to direct aspects necessary for maintaining them. Without any means of accountability, RPA must have a responsible agent to ensure that RPA stays on track and doesn’t derail. When RPA derails, breaks down or fails, only human interaction can restore the processes.
RPA technology is changing the way people work, but if anything changes with the interface, the data, or any other aspect of the legacy app, RPA’s efficiency suffers. Because RPA usually interacts with user interfaces, even minor changes to those interfaces may lead to failure.
Even the most sophisticated robots cannot respond with human judgment or reasoning, or apply that “gut feeling.” Technology is shifting the types of skills that professionals have needed for decades. More freedom will give workers time and resources to manipulate data and transform data into business decisions.
RPA requires human involvement in order to program the robots, feeding them automation tasks and managing them. Multiple humans interacting together can complete tasks that cannot be factored into single RPA processes without extensive coordinated programming. RPA systems are extremely efficient and avoid defects beyond human capability. A digital workforce that augments your human workforce is much more advantageous and efficient.
How Vidado Improves RPA
Vidado further optimizes this collaborative relationship between a human workforce and RPA by more efficiently directing the humans toward challenging tasks while providing the RPA implementation with automation-ready data.
Step 1 – Vision: Vision automatically identifies and sorts the documents you upload, saving your human workforce valuable time that can be spent on higher-value tasks. Vision then rotates, de-skews and prepares your documents for optimal data extraction.
Step 2 – Read: Read is where your data becomes digitized. Thanks to the preparation in the Vision step, Read digitizes data from forms more accurately than humans.
Step 3 – Review: Review is an intelligent exception handling interface. By automatically identifying which pieces of information require additional human review, Vidado saves on human labor hours while improving the quality of the data flowing downstream.
Step 4: Transform: Transform makes your digitized data automation-ready. By enriching data from 1st and 3rd party sources and then ensuring consistent formatting, Transform provides the best data to your RPA – improving your current workflows and enabling you to automate new ones.
Want to Learn More?
Download the full white paper here to learn about the other myths around RPA and how you can get the most out of your implementation.